Job summary Our client, Your Insurance Attorney, is a powerhouse in the legal services industry, known for fiercely representing individuals in insurance disputes involving property damage, personal injury, nursing home negligence, and more. With over 300 employees and 45+ attorneys across five U.S. states, they've recovered more than $750 million for over 75,000 clients. Their commitment to justice, diversity, and client-first advocacy makes them a top-tier firm—and an incredible place to grow your legal career. Responsibilities - Support attorneys by preparing and organizing documentation, including gathering records and relevant information - Communicate regularly and promptly with clients, insurance companies, and third parties to collect information and provide updates on cases - Maintain accurate, organized, and up-to-date case files within the firm's case management system - Handle and organize incoming and outgoing correspondence and emails efficiently - Act as the primary liaison for pre-suit communication between clients, attorneys, and insurance companies - Escalate case-related issues to the attorney as necessary for resolution Qualifications - Bilingual proficiency in English and Spanish (required) - 1+ year prior experience as a Customer Service Representative - Strong understanding of First Party Property or Casualty claims - Excellent written and verbal communication skills - Proficiency in Microsoft Word, Outlook, and Excel - Courteous, friendly, and helpful attitude when communicating with clients, adjusters, and experts - Professional demeanor with integrity and a commitment to confidentiality and ethical standards Benefits - 5 days work week - Weekends off - 20 vacation days in total (5 leaves convertible to cash) - Prepaid medicine - Fully-customized Emapta laptop and peripherals - Indefinite term type contract - Direct exposure to our clients - Career growth opportunities - Diverse and supportive work environment - Prime Office Locations - Bogotá and Medellin - Unlimited upskilling through Emapta Academy courses (Want to know more? Visit ) Your Future Team at Emapta Latam Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth. With over 1,000 clients worldwide and a team of over 10,000 talented professionals, Emapta continues to set new standards in the industry. Apply now to be part of our success story in Colombia, where your skills are valued, and your career ambitions are supported. #EmaptaEra Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora