About Improvado We simplify complex data for marketing teams at Improvado, an AI-powered marketing intelligence platform trusted by global enterprises like ASUS, Docker, and Activision. Your Impact As a Junior Analyst, you will be the frontline hero for marketers, resolving critical data problems that drive their strategic decisions. Data Analysis Tasks - Solve Complex Data Challenges:Investigate issues with missing conversions by tracing data pipelines from source to SQL transformations. - Engage & Empower Customers:Communicate via Helpdesk and turn technical roadblocks into trust-building moments. - Drive Product Excellence:Collaborate with Engineering, Product, and Customer Success teams to escalate bugs and shape solutions. - Become a Platform Expert:Master our tools and marketing APIs to deliver swift resolutions. - Build Knowledge:Document recurring cases to streamline future troubleshooting. Requirements - Technical Proficiency:You should have 1+ year of experience in technical support or a similar role. - SQL Skills:Knowledge of SELECT, filtering, aggregates; familiarity with window functions is a plus. - Customer-First Mindset:A passion for translating technical details into clear solutions. - Collaborative Spirit:You thrive in cross-functional teams and fast-paced environments. - Fluent English:Communicate complex ideas clearly to clients. Hiring Process - Homework assignment(very light) - HR interviewwith live SQL tasks - Final interviewwith the hiring manager About Improvado - Work Flexibly:Remote culture with results-driven hours. - Shape the Future:Work directly with enterprise clients and influence a product used by industry leaders. - Generous Time Off:27 days PTO + US holidays - Vibrant Culture