Job Title Collections Team Lead AmericasExternal Job Advert Job Title: Collections Team Lead Americas Position type: Permanent Location: Bogota, Colombia Job family: Collections About Your Business Area/Department: The Bogota Finance Service Center provides comprehensive financial support to all companies within the Americas region. Our services encompass treasury management, source-to-pay processes, precise accounting, efficient travel management, thorough contract fulfillment, accurate billing, and effective collections. Summary of the role: In this role, you will lead a Collections team to ensure timely debt recovery and maintain positive relationships. Responsibilities include overseeing collectors, developing strategies, analyzing data to optimize performance, and meeting KPIs and SLAs. A strong background in collections, strategic thinking, team building, and talent development is required. In this role you’ll: Lead and support a diverse team of professionals to achieve collective goals. Ensure timely cash collections by collaborating with collectors on their portfolios, supporting achievement of KPI and SLA targets, providing guidance and mentorship to enhance performance, and identifying opportunities to improve processes, people, and systems. Facilitate investigations and negotiations with customers or sales teams to address and resolve escalated issues and concerns. Monitor and review cases or escalated situations to ensure prompt and effective resolution. Proactively identify and initiate demand management processes to drive continuous improvement opportunities. Manage bad debt reporting, write-offs, and adjustments with accuracy and transparency. Review and approve refund payouts to clients, ensuring fairness and compliance. About the ideal candidate: Degree in Accounting, Finance, or a related field (preferred) or equivalent practical experience At least 1-2 year(s) of experience in a similar role within an international business or service center environment Solid understanding of business operations and principles Technical : Proficient in Microsoft Office applications, including Outlook, Excel, and Word Languages : Fluent in English Specialized Knowledge: Experience with SAP S/4HANA or comparable ERP systems Additional Competencies Well-organized with strong analytical and problem-solving skills Committed to attracting, supporting, and developing diverse talent Proven ability to build and maintain inclusive, high-performing teams Effective in managing relationships with stakeholders across functions What we can offer you: Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits. A hybrid working model. Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow. Enter a diverse and inclusive workplace, join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe. Working at Amadeus, you will find: 🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose. 🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture. 🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues. 🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment. 💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits. 🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization. 📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.