Your IT Future, Delivered. Senior IT Solutions UX Consultant About DHL IT Services We have a global team of 5600+ IT professionals who continuously innovate and create sustainable digital solutions. We work across all dimensions of logistics, shaping the technology backbone of the biggest logistics company in the world. Digitalization Simplified. The Opportunity User-centered design is at the heart of every digital initiative we launch. We are looking for a Senior UX Consultant to set strategy, lead design delivery, and champion continuous improvement. Key Responsibilities - Drive Discovery: Conduct interviews, contextual inquiries, and analytics reviews to surface user and business needs. - Translate Insights: Create personas, user flows, wireframes, and interactive prototypes that tell a clear design story. - Design Intuitive UIs: Deliver high-fidelity screens that balance efficiency, accessibility, and brand standards. - Govern Consistency: Evolve and document design-system components and accessibility specs. - Audit & Optimize: Run heuristic reviews and competitive benchmarking; produce prioritized improvement roadmaps. - Lead the Conversation: Facilitate stakeholder workshops, present to mixed audiences, and align UX strategy to enterprise KPIs. - Validate Continuously: Plan usability tests, analyze results, and iterate for measurable impact. - Raise Maturity: Conduct UX-practice assessments, recommend change roadmaps, and mentor peers on best practices. Requirements - Proven success as a UX Consultant or Designer for enterprise-grade software or complex IT systems is highly desirable. - Portfolio showcasing user-centered solutions, strategic thinking, and measurable outcomes. - Expert knowledge of research methods, interaction-design principles, and accessibility standards. - Mastery of Figma, Adobe XD, or similar prototyping tools. - Strong analytical, facilitation, and storytelling skills; able to influence senior stakeholders. - Fluent English and the ability to manage multiple initiatives independently. Benefits - Hybrid work arrangements to balance in-office collaboration and home flexibility. - Annual Leave: 42 days off apart from Public/National Holidays. - Medical Insurance: Self + Spouse + 2 children. An option to opt for Voluntary. - Parental Insurance (Parents/Parent-in-laws) at a nominal premium covering pre-existing disease. - In-House training programs: professional and technical training certifications.