Company Description We are One Sutherland — a global team working together to create innovative solutions. We celebrate diversity in thought, experience, and background, fostering a positive work environment. Sutherland is an equal opportunity employer committed to professional conduct and mutual success. Founded in 1986, we are a leading provider of business process and technology management services, offering analytics-driven back-office and customer-facing solutions throughout the customer lifecycle. Job Description The Project Manager will perform duties including: End-to-end project or program management, covering: Scope, Time, Cost, Quality, Human Resources, Communications, Risk, Procurement/Subcontractor, and Stakeholder Management Managing all project phases: Initiation, Planning, Execution, Monitoring & Control, and Closure Applying NICE project management methodologies, defining tasks, preparing plans, monitoring progress, managing scope and changes, motivating the team, and providing performance feedback Serving as the primary contact for projects, representing NICE or the Business Unit in internal and external forums, and advising clients on roadmaps and ROI maximization Proactively managing issues, providing visibility, and escalating as needed Reporting project status accurately to stakeholders at regular intervals Managing project revenue and forecasts, updating management systems accordingly Assessing delivery quality and efficiency, providing lessons learned, and contributing to methodology improvements Participating in the broader Project Management community for continuous improvement Qualifications Proficient in English communication (B2 or higher) At least 5 years of proven experience as a Project Manager leading teams in a matrix environment, with experience managing international clients Experience managing projects for consulting or software organizations delivering solutions to external clients Experience managing the full software SDLC, including discovery, design, and development of custom solutions Ability to manage complex, dynamic, and multiple projects simultaneously Experience managing IT, Telephony, and Software projects Strong customer relationship management skills Ability to address business and technical issues effectively Willingness to work in a dynamic, global team environment Strong business acumen Experience in revenue forecast and budget management PMP certification is desirable Bachelor’s or Master’s degree in Systems Engineering or related fields #J-18808-Ljbffr