Job Description: We are seeking a skilled professional to join our team as a Collections Specialist. In this role, you will be responsible for the collection of past due invoices and monitoring of assigned customer accounts to maintain past due and credit risk at a minimum in a GBS environment. As a Collections Specialist, you will work closely with Customer Service and Sales Organization. You will provide excellent customer service by responding to queries and resolving issues and disputes raised by customers and internal stakeholders. Key responsibilities include monitoring assigned customer accounts and tightly following up on past due accounts, daily contact with customers by phone or email to collect past due amounts, collaborating with offshore BPO Team around collections and cash applications, researching and resolving queries, disputes, complaints and short payments in a timely manner. You will also respond timely to all emails and inquiries from internal and external customers, close collaboration on a daily basis with Customer Service and Sales Organization, build good rapport and working relationships with key customers, maintain well-documented customer files and track collection efforts in collection tool, identify and escalate credit risks and uncollectable accounts to management. Additional responsibilities include timely escalation of issues and concerns that cannot be resolved to management, analyze accounts daily before releasing orders on hold, monitor credit limits and terms for customer accounts, suggest adjusted credit limits if appropriate. The ideal candidate will have excellent customer service skills, excellent communication skills (oral and written), excellent interpersonal and rapport-building skills, strong team-player, positive attitude, proactive and flexible. They will also possess good organization skills and problem-solving skills, good analytical skills, ability to follow instructions and procedures and work towards set goals, ability to work under pressure and deal with competing priorities. Strong computer skills and good experience with Microsoft products (Outlook, Excel, Word) are required. Preferred qualifications include a professional degree in any finance area, 2 years of relevant work experience or combination of work experience and advanced education. Responsibilities include maintaining an accurate account status, identifying potential revenue opportunities, meeting established goals and metrics, providing cross-team and back-up support, ensuring adherence to Finance and Compliance policies. Supporting management with various projects, identification, development and implementation of continuous process and service improvement initiatives is also a key aspect of this role. Required Skills and Qualifications: - Excellent customer service skills - Excellent communication skills (oral and written) - Excellent interpersonal and rapport-building skills, strong team-player - Positive attitude, proactive and flexible - Good organization skills and problem-solving skills - Good analytical skills - Ability to follow instructions and procedures and work towards set goals - Ability to work under pressure and deal with competing priorities Benefits: This role offers a competitive total rewards package, including a base salary and benefits. The company is committed to creating an environment where every team member feels included, respected, empowered and recognized. Others: This is a dynamic and fast-paced environment that requires adaptability and a willingness to learn and grow. We are looking for a highly motivated individual who is eager to contribute to our success. ],