Job summary Make Every Workday Count—And Still Be Home for Dinner MyPass Global is a forward-thinking SaaS platform transforming workforce compliance and onboarding for the energy, construction, and resources industries. With innovation at the heart of everything they do, our client empowers teams to streamline operations while maximizing platform value—one success story at a time. Responsibilities - Process onboarding requests, ensuring adherence to business and service level requirements. - Support the management of the vendor onboarding program for both new and existing asset owners. - Create and configure customer portals tailored to their specific needs. - Work closely with other departments (e.g., Support, Product, Verifications) to resolve client-specific issues during onboarding. - Ensure any technical or operational issues encountered during onboarding are swiftly addressed. - Set up billing configurations and request invoice generation promptly. - Ensure that the customer's portal is fully functional and that workers are mobilised for compliance with their projects. - Provide prompt and accurate responses to queries regarding onboarding, portal setup, features, and functionality. - Maintain regular communication with clients throughout the onboarding process using calls, emails, and meetings. - Proactively engage customers to foster consistent use of the platform, offering guidance and tips to maximise its value. - Educate customers on platform features and functionality through various channels, including ticket interactions, Zoom, Google Meet, MS Teams, and VoIP calls. - Conduct training sessions for new customers via email campaigns and webinars. - Manage renewal processes, make collection calls, and drive understanding for long-term customer relationships. - Ensure smooth execution of renewals and build strategies to retain customers. Qualifications - 3-5 years of proven experience in a customer engagement or success role, ideally within a SaaS or tech environment - Demonstrated ability to manage complex customer onboarding and engagement processes - Expertise in Excel, Slack, Google Workspace, and HubSpot - Strong written and verbal communication skills - Ability to deliver advanced training and product demonstrations effectively - Positive and proactive attitude towards customer engagement and problem-solving - Strong curiosity and eagerness to stay updated with new technologies and industry trends Benefits - 5-day work week - Work items provided (laptop, mouse, headset) - Indefinite term type contract - 5 extra vacation leave days (20 total), convertible to cash - Direct exposure to clients - Career growth opportunities - Diverse and supportive work environment - Prime office locations: Bogotá and Medellín - Unlimited upskilling through Emapta Academy courses (Want to know more? Visit ) - Prepaid medicine Location Bogotá, Capital District Employment type Full-Time (Indefinite term type contract) Shift Day Shift, Monday to Friday Salary COL Work setup Onsite Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora