Freight Forwarder Role We are seeking a skilled Freight Forwarder to join our team. The successful candidate will be responsible for ensuring the smooth and efficient management of shipments within their assigned country. - Respond to customers consistently and confidently by providing accurate information in areas such as shipment status and tracking, documentation requirements, transit time, and prices. - Maintain ocean operational knowledge covering shipment creation, track and trace, and delivery at destination. - Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer's varying needs and demands. - Effectively communicate with colleagues with a focus on stressing a sense of urgency on behalf of the customer. - Meet all commitments to the customers in terms of follow-up and ongoing communication. - Follow up with operations for booking, scheduling, and pre-alerts. Validate and share details with the customer. - Coordinate and resolve exceptions with operations and send proactive updates to the customer. - Accept customer requests for quotations and send them to the Quotations team for processing. Pass on leads to Sales. - Record any customer complaints; resolve them or assign tasks to other functions. Requirements: - Professionals in industrial engineering, international business, or related fields. - Minimum of 1 year experience in Freight Forwarding. - Excellent verbal and written communication skills & business skills in English, Portuguese, and Spanish. - Customer service and communication skills. - Teamwork and autonomy. Referrals increase your chances of interviewing by 2x. Get notified about new jobs in Bogota, D.C., Capital District, Colombia.