BitKernel Bogota, D.C., Capital District, Colombia Customer Success BitKernel Bogota, D.C., Capital District, Colombia Direct message the job poster from BitKernel Talent Acquisition Lead | Career Coach | HR Consultant We are looking for a highly skilled Senior Customer Service professional to support user growth globally, assist in the creation of success stories, supervise two customer specialists, and suggest to the product team where to make adjustments to the platform. Responsibilities Team Management & Operations Supervise the Customer Service team, ensuring efficient execution of support strategies (specially in main markets). Provide operational support to the Customer Success team and implement best practices. Maintain and update documentation for Customer Success processes and procedures. Collaborate across departments to improve communication and optimize workflows. Analyze customer data to generate actionable insights and reports. Ensure the effective execution of Customer Success initiatives. Manage key customer accounts, drive product adoption, and reduce churn. Work with Sales to ensure timely renewals and identify upselling opportunities. Monitor customer usage trends and recommend additional products/services. Facilitate a seamless onboarding process and advocate for customer needs within the company. Requirements Experience & Skills 5+ years in Customer Service and Customer Success Operations. Experience managing multiple projects in diverse markets. Background in Engineering, Business, Marketing, or Communication (Postgraduate studies are a plus). Experience in tech industries (OTT, Cloud, Blockchain, E-commerce, Fintech, Media, Streaming). SaaS experience is highly valued. Strong skills in communication, strategic planning, and project management (PMI certification is a plus). Advanced data analysis skills for customer lifecycle management. Experience in Go-to-Market processes and workflow improvement. Advanced English proficiency. Analytical mindset with a results-driven approach. Strong collaboration skills with cross-functional teams. Proactive and strategic thinking to guide customer success. If you are passionate about customer experience, data analysis, and process improvement, we want to hear from you! Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Customer Service Industries Technology, Information and Internet and Entertainment Providers Referrals increase your chances of interviewing at BitKernel by 2x Sign in to set job alerts for “Customer Success Specialist” roles. Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia $800.00-$1,300.00 1 day ago Bogota, D.C., Capital District, Colombia 4 days ago Bogota, D.C., Capital District, Colombia 6 months ago Bogota, D.C., Capital District, Colombia 2 weeks ago Customer Success Manager - LATAM (remote) Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 6 days ago Bogota, D.C., Capital District, Colombia 1 month ago Customer Support Specialist - Docketwise Bogota, D.C., Capital District, Colombia 1 week ago Customer Support Specialist (Remote from Colombia) Customer Success Manager (Podcast Company) Bogota, D.C., Capital District, Colombia $800.00-$1,300.00 1 day ago Client Success Manager (Podcast Company) Bogota, D.C., Capital District, Colombia $800.00-$1,300.00 2 weeks ago Bogota, D.C., Capital District, Colombia 29 minutes ago Bogota, D.C., Capital District, Colombia 18 hours ago Customer Success Manager - Colombia I Future Opportunities at Clara Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 5 days ago Senior Customer Success Manager (Podcasts) Bogota, D.C., Capital District, Colombia $800.00-$1,300.00 2 weeks ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 3 weeks ago Customer Success Intern (Spanish Speaker) Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 1 week ago Asesor Call Center / Auxiliar BackOffice Bogota, D.C., Capital District, Colombia 3 weeks ago Bogota, D.C., Capital District, Colombia 6 days ago Bogota, D.C., Capital District, Colombia 2 months ago Bogota, D.C., Capital District, Colombia 2 days ago Manager, Customer Success, Cybersecurity Payments-R-243436 Bogota, D.C., Capital District, Colombia 4 days ago Bogota, D.C., Capital District, Colombia 2 days ago Customer Success Intern (Spanish Speaker) Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 3 weeks ago Bogota, D.C., Capital District, Colombia 5 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr