Position Summary As an Operations/Project Manager, you will be crucial in ensuring the seamless execution of the assigned projects from inception to completion. You will bridge our client-facing teams and all internal functions, optimizing processes and managing resources to deliver high-quality insights on time. Responsibilities: - Lead and manage multiple projects concurrently, ensuring adherence to timelines, budgets, and quality standards. - Develop detailed project plans, including scope, objectives, deliverables, timelines, and resource allocation. - Coordinate with internal teams (e.g., research, data analytics, management) to ensure operations are running smoothly. - Monitor project progress, identify potential risks, and implement mitigation strategies. - Implement and optimize operational processes to enhance efficiency and productivity across the project lifecycle. - Manage client communication regarding projects and operational status, expectations, and any changes in scope. - Oversee quality assurance processes for data collection, analysis, and reporting, and provide support when required. - Develop and deliver training programs for new and existing team members on operational best practices. - Analyze operational data to identify areas for improvement and implement solutions. Qualifications/Experience: - Advanced near-native English proficiency is required. - Bachelor's degree in Business, Marketing, Project Management, or related fields. - Minimum of 2 years of experience in customer support operations management - Proficiency with Zendesk, Salesforce, Jira, or similar CRM/support tools - Strong organizational, analytical, and client communication skills. - Proven experience in managing escalations, quality assurance, and support training. - Ability to quickly adapt and thrive in a fast and dynamic environment. On-site role based in Bogota.