**JOB DESCRIPTION** What if you could make an impact on a global business daily, while learning Technology Operations from the best in the business? When you join our team, you'll put your creative problem solving into action, delivering solutions that shape the future of global business. You'll work directly with clients to build strong customer relationships and problem-solve technical issues to make businesses more productive. Alongside a motivated team of fellow analysts, supervisors, and stakeholders, you'll develop innovative solutions to troubleshoot and resolve issues while accurately diagnosing problems and providing effective production support. Finally, your strong technology background will ensure that the security and standards of our commitment to excellence are met. And because professional development is a key component of our culture, you'll receive coaching, mentoring — and a host of other development opportunities — alongside your invaluable on-the-job experience. **Responsibilities**: - Deliver quality customer service to internal customers by providing them with a single point of contact to report problems and make inquiries. - Conduct 1st level problem determination with the customer, using documented procedures and available tools. - Performing other duties as assigned. - Install and configure all PC hardware and software, execute regular maintenance, upgrades and other housekeeping tasks. Qualifications: - Strong dedication to quality Customer Service and a working knowledge of enterprise-wide service-delivery procedures - Must be able to provide after hours and weekend support as needed - Knowledge or Experience in working on UNIX/Linux and Windows OS. - Knowledge or Experience in managing Network management. - Knowledge or Experience configuring, Cisco data center/enterprise routers/switches - Bilingual, Spanish 100%, English at least 90% - Ideal with Knowledge in Python, DevOps, not required but is a plus. - Knowledge or Experience troubleshooting and debugging skills - Strong interpersonal communication skills and ability to work well in a diverse. **ABOUT US** J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. **ABOUT THE TEAM** Our Global Technology Infrastructure group is a team of innovators who love technology as much as you do. Together, you’ll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You’ll work in a stable, resilient and secure operating environment where you—and the products you deliver—will thrive.