2 weeks ago Be among the first 25 applicants Direct message the job poster from Tipalti Offering world-class service to our customers. Gather complex requirements and work with a team to design and deliver a consultative solution/adoption plan to optimize client usage. Work closely with Sales, Finance, Solutions Consultants, Onboarding, Support, Product, and Customer Success to proactively collect, receive, share, and act on feedback to drive collaboration and adoption. Analyze data, identify business performance improvement opportunities, and effectively communicate findings. Build successful working relationships with customers. Build and deliver value-driven customer presentations. Identify key revenue levers and cost drivers to core business processes, seek solutions to reduce onboarding timeline, increase revenue, and improve profitability. The hard skills we need: 5+ years of experience in Customer Success, Project Management, or Account Management roles, preferably in the SaaS space. Expertise in building client relationships, managing risks, engaging stakeholders, onboarding and training, project planning, and forecasting. Experience with Salesforce, Zendesk and Data Visualisation (PowerBI) tools. Experience with project forecasting, running customer training Building relationships and working within a collaborative team environment is what motivates you. Experience with reporting and analyzing data and delivering action plans against these results. What we offer: Hybrid work with 2 days of home office. Our office is located in Poblado, Medellín, next to Interplaza Mall. Lunch coverage on the days in the office. $8M Monthly. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Training, Customer Service, and Information Technology Industries IT Services and IT Consulting and Financial Services Referrals increase your chances of interviewing at Tipalti by 2x We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr