About Four Seasons Hotel and Resorts Gruppe Our Philosophy We are powered by our people, a collective of individuals committed to excellence, growth, and mutual respect. Our team creates exceptional experiences for guests, residents, and partners through a dedication to luxury with sincerity. About the Location Experience modern luxury in Colombia's vibrant capital, Bogotá. Located in the lively Zona Rosa area, our hotel offers proximity to top shopping, nightlife, and cafés, complemented by contemporary elegance in our spacious suites and amenities. Job Title: Subgerente de Recepción Type of employment: Full-time About the Role This role involves shaping guest experiences through exceptional service and knowledge. The Subgerente de Recepción will be responsible for supervising daily reception operations, maintaining a positive and friendly attitude within the team environment, communicating effectively with team members, and managing cash bank, foreign exchange, and transaction reports. Responsibilities: - Supervise daily reception operations, including check-in and check-out processes - Maintain a positive, friendly attitude within the team environment - Communicate effectively with team members to ensure personalized service - Manage cash bank, foreign exchange, and transaction reports - Utilize computer systems to verify guest information, generate reports, and manage room assignments - Lead the reception team and bell staff - Handle reservations, modifications, and cancellations in the absence of the reservations department Preferred Qualifications and Skills: - Higher education with a focus on hospitality - Minimum two years of experience in a similar role - Fluent in English (reading, writing, speaking) - Proficient in Opera and Windows - Dynamic personality with strong interpersonal skills - Excellent leadership abilities - In-depth knowledge of Bogotá What You Can Expect: - To be part of a cohesive team with global career growth opportunities - To engage in diverse and challenging work - To develop pride in delivering excellent service - To receive recognition for your contributions - To learn more about working at Four Seasons Hotel and Resorts Gruppe