Purpose & Overall Relevance for the Organization: Key Responsibilities: Generate yearly training budget and calendar for market and countries to optimize resource allocation and ensure existing and new programs are deployed across channels accordingly. Drive relationship between Brand and retail heads and local stakeholders to share and receive qualitative feedback on existing and new programs, discuss seasonal needs and ensure global guidance is clear. Implement LAM Sales Academy operating model and market interaction and engagement model to ensure consistency in execution and focus in key areas/programs. Develop KPI´s and monitor implementation of tools/programs to assess quality of trainings across channels and measure the impact to the business. Influence selection of local and regional vendors/agencies to ensure same level of service is provided across channels, brands and countries, identifying synergies. Generate training models, plans and modules to support the knowledge increase of the trainers and retail store staff in Brands, Service models & products. Create Business needs assessment in the countries and develop appropriate training plans for countries learning gaps to develop tools and training plans according to the country needs. Key Relationships: Retail Ops Franchise Ops HR Omnichannel CTCs Knowledge Skills and Abilities : Experienced in job and fully qualified/trained. Commercial understanding of retail business Effective communication Stakeholder management People management Combined broad theoretical and practical knowledge incl. company policies and practices. Requisite Education and Experience / Minimum Qualifications: 5 Years experience