Key Responsibilities: Claims management activities such as logistics claims and defect/used product issues. Support communication with customers via all relevant channels (email, tickets, phone), providing information related to claims and billing. Manage customer relationships, including problem resolution and root cause analysis. Coordinate with customer service, sales, and other stakeholders within the business. Identify improvement opportunities and support their implementation. Assist in ongoing projects for implementing technology solutions. Knowledge, Skills, and Abilities: Strong customer service orientation. High level of empathy and emotional intelligence. Experience with SAP and Salesforce.com. Experience working in a Shared Service environment or similar. Proficiency in reading, writing, and communicating in English in a business setting. Attention to detail and high customer orientation. Good problem-solving and analytical skills. Self-motivated and self-directed. Availability to travel for periods of 3 to 4 weeks. Requisite Education and Experience / Minimum Qualifications: University degree. 1-2 years of experience supporting customers in customer service, sales, or logistics. High level of customer orientation and communication skills. Key Relationships: Credit Management Other Customer Service teams Sales Market Finance Adidas celebrates diversity, supports inclusiveness, and encourages individual expression in our workplace. We do not tolerate harassment or discrimination towards any applicants or employees. We are an equal opportunity employer. #J-18808-Ljbffr