Job summary We're driving the fare payment revolution, powering the journeys of millions all over the world. We build fare collection platforms that allow riders to seamlessly buy and present tickets for public transport either on their mobile phones, from a ticket machine, or even by tapping their bank card to travel. Responsibilities - Lead discovery sessions with agency partners to capture business goals, user needs, and system requirements. - Translate customer needs into detailed, testable user stories and acceptance criteria. - Collaborate with Product Managers to define solutions that are scalable, flexible, and aligned with Masabi's product strategy. - Support engineers, designers, and QA teams through the full delivery lifecycle. - Facilitate alignment between internal and external stakeholders, ensuring clear expectations and shared understanding. - Contribute to feature development across one or more key areas: Account-Based Ticketing, Payments, or Agency Portals. - Document workflows, configurations, and integration points to support implementation and ongoing evolution. About You - Proven experience as a Business Analyst (or similar role) in a tech-led or software product environment. - Excellent written and verbal communication in English, with a mindset of empathy and clarity - Strong analytical skills, able to break down complex requirements into practical, value-driven solutions. - Confident working directly with external stakeholders: facilitating workshops, presenting proposals, and managing expectations. - Familiarity with Agile delivery methods and cross-functional product teams. - Comfortable discussing technical concepts and working with APIs or configurable platforms. - Excellent communication skills, you bring clarity to complex conversations and bridge the gap between business and tech. - Experience in mobility, transit, payments, or regulated industries is a bonus, not a must. Some of our benefits - 15 days paid vacation for each year of service plus 18 public holidays - Private Healthcare - Monthly team bonding allowance - Menopause support - Choice of a workstation - Ability to work for up to 3 months per year from any country in the world - Fun and collaborative environment with a focus on making a difference in the world Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora