Senior Service Delivery Analyst, People - BOG00ZV Company: Worley Primary Location: COL-CPD-Bogotá Other Locations: Mexico, Brazil, Chile, Argentina, PER-Lima Province Job: Shared Services Schedule: Full-time Employment Type: Employee Job Level: Experienced Job Posting: May 12, 2025 Unposting Date: Jul 12, 2025 Reporting Manager Title: Associate Director, People Services Building on our past. Ready for the future Worley is a global professional services company of energy, chemicals, and resources experts. We partner with customers to deliver projects and create value over the life of their assets. We’re bridging two worlds, moving towards more sustainable energy sources, while helping to provide the energy, chemicals, and resources needed now. Objective: This is a global role within the WES People organization, responsible for ensuring the accurate and timely delivery of people services to Worley's markets by partnering with the People Services provider (Capgemini) and supporting the WES Service Delivery Manager. Responsibilities: Work closely with the WES Service Delivery Manager and the Service Provider to ensure efficient, timely, and accurate delivery of People services. Maintain knowledge documents according to the designed framework. Participate in daily BAU calls to address operational challenges. Monitor performance metrics through SLA and KPI reporting. Identify opportunities for process improvements to enhance employee experience and process effectiveness. Collaborate with People Advisors/Specialists to design processes, prepare SOPs, and support improvements. Support transactional queries and serve as the first point of contact for service issues. Assist in identifying training needs for Service Delivery Agents and develop action plans. Requirements: - Bachelor's degree in Administrative or related fields. - 8 years of experience in processes from Hire to Retirement, Shared Services, GBS, or Outsourcing. - Experience in Service Delivery within large, complex global organizations or providers. - Familiarity with KPOs/BPOs. - Deep knowledge of Hire to Retire processes, especially in Workforce Administration or Compensation/Payroll and Benefits Administration. If you require accessibility adjustments, please mention it in your application. Moving forward together We are committed to fostering a diverse, inclusive, and respectful workplace. We provide equal employment opportunities regardless of age, race, gender, or other protected statuses. Our focus is on creating a culture of belonging, connection, and innovation, supporting our workforce to transition to low-carbon energy infrastructure and technology. Join us to explore diverse opportunities and contribute to sustainable change. #J-18808-Ljbffr