About the Role We are seeking a highly skilled Operations Manager to oversee the smooth operation of our high-end Video Production facility in Medellin, Colombia. Key Responsibilities: - Manage and lead a team of managers to ensure uninterrupted operation of the Live Streaming Studio. - Oversee technical maintenance procedures for equipment in the studio and maintain quick problem resolution. - Direct work; author performance appraisals; address performance plans and build corrective action plans. - Ensure SLA – Direct the team to ensure uninterrupted operation of production facilities meeting company's SLA. - Maintain a safe, secure, and comfortable working environment. - Build operational SOPs; execute workflows and operational processes of the live streaming studio. - Maintain continuous communication with local team managers and communicate periodically with clients and management. - Oversee company projects in the facility associated with launch of new studios managing timeline, budget, and roadmap. - Enforce quality and service standards; identify solutions and recommend system improvements. - Present periodic reports on progress and prognosis of KPIs; escalate issues when necessary. Requirements: - Bachelor degree and above. - Essential experience in management of large teams (150 people and more). - Able to manage live operations 24 hours a day, 7 days a week. - Deep understanding of sense of urgency and commitment 24/7 operation requires. - Open-minded and quick resolution abilities. - Exceptional organizational skills; capacity to plan complex workflows.