Craft Seamless Stays Through TechnologyPlacemakr is reshaping the hospitality industry by blending the comforts of home with hotel luxury. Since 2017, they've created tech-driven, flexible living experiences in America's most dynamic cities. This isn't just hospitality—it's hospitality reimagined. Be part of a team transforming how people stay, live, and connect in spaces designed for both convenience and community.Job DescriptionAs a Systems Support Specialist, you will configure, deploy, maintain, and support software solutions in a dynamic technology environment. Collaborating with cross-functional teams, you'll oversee property management software, manage project timelines, and ensure seamless onboarding, setup, and system maintenance, while providing technical support to drive operational excellence and innovation.Job OverviewEmployment type: Indefinite Term Type ContractShift: 9:00 AM - 6:00 PM (EST)Work setup: Onsite, BogotáYour Daily TasksSet up, configure, maintain, and become a subject matter expert (SME) for the following systems:Microsoft technologies, including O365 administrationHardware procurementHotel PMS systems (Apaleo)Channel manager and GDS connections (Siteminder)Guest journey and communications (HubSpot)Pre-check systems (Autohost)Internet booking engine (Detco)Revenue solutions (Flyr)Housekeeping software (Breezeway)OTA configuration (Booking, Airbnb, Expedia)Credit card processing systems (Adyen)Provide ongoing support and troubleshooting for all systems, manage user additions, moves, and changes, and conduct software audits according to established schedules.Manage projects, sequence tasks, and troubleshoot issues with listed systems, leveraging a creative problem-solving mindset across multiple property setups and existing operations.Lead systems onboarding and training, coordinating site and unit builds with other departments, and creating internal training documentation for the team.Troubleshoot and resolve technical issues during implementation to ensure quality assurance.Maintain and create detailed documentation of system configurations, processes, best practices, user guides, and training materials.Collaborate with cross-functional teams (development, support, and sales) to align project goals and effectively communicate with clients and stakeholders.Identify opportunities for process improvements and operational efficiencies.Perform additional duties and responsibilities, as assigned.RequirementsThe Qualifications We SeekStrong ability to navigate and learn new systems efficiently.Proven experience in configuring systems.Excellent independent problem-solving skills and high attention to detail.Prior experience with software such as O365, Apaleo, HubSpot, and Breezeway.Previous experience with hotel, multi-family, or property management software is preferred.Experience with hospitality software systems.Exceptional organizational skills and the ability to manage multiple projects simultaneously.Demonstrated expertise in software implementation, configuration, or project management.Outstanding communication and interpersonal skills.BenefitsExciting Perks Await!5 days work weekWeekends off20 vacation days in totalPrepaid medicineFully-customized Emapta laptop and peripheralsIndefinite term type contractDirect exposure to our clientsCareer growth opportunitiesDiverse and supportive work environmentPrime Office Locations - Bogotá and MedellinUnlimited upskilling through Emapta Academy courses (Want to know more? Visit )About the Client: Where Home Meets HospitalityOur client, Placemakr, redefines flexible living by merging the comforts of home with the conveniences of a hotel. With properties across America's most-loved cities, they offer a smarter way to stay, catering to short-term, long-term, and everything in between. Backed by innovation and a passion for seamless experiences, Placemakr stands at the forefront of the hospitality industry.Your Future Team at Emapta LatamJoin Emapta Latam, a trailblazer in personalized outsourcing solutions since 2010. With over 800 global clients and a team of 9,300 professionals, we provide competitive compensation, state-of-the-art facilities, and a supportive work environment. We're committed to your growth, offering unparalleled opportunities to thrive. Apply now to be part of this journey where your skills are valued, and your ambitions are realized.#EmaptaExperience #EmaptaEra