Keycafe, a global leader in smart key management solutions, is looking for a highly motivated and organized Success Coordinator to join our growing team. This role plays a vital part in ensuring our customers have a seamless and successful experience with our innovative key exchange platform. Job Description: The Success Coordinator is responsible for guiding new customers through the setup process, providing comprehensive training and resources to ensure a smooth and successful start. They will also connect with customers regularly to understand their needs, gather feedback, and identify opportunities to enhance their experience. This role requires building and maintaining strong, long-lasting relationships with our diverse clientele, fostering loyalty and advocacy. The Success Coordinator will contribute to the creation and maintenance of educational materials and work closely with our sales, marketing, and product teams to share customer insights and contribute to the continuous improvement of our platform and services. We are looking for an individual with proven experience in a customer success or sales role, preferably in a SaaS or technology-based company. Excellent communication and interpersonal skills are essential, along with strong problem-solving and analytical skills, and a keen attention to detail. Empathy and a genuine desire to help customers succeed are crucial qualities for this role. A proactive and self-motivated work ethic, with the ability to manage multiple priorities and work effectively in a fast-paced environment, is required. A passion for technology and an interest in the sharing economy are also desirable. A bachelor's degree in business, communications, or a related field is preferred.