Hey, it's time for you to join us and show the world that we are the company changing paradigms, revolutionizing hours, minutes, and seconds! Do you want to know why Rappi? ️ WE SEE OPPORTUNITIES where others see problems ️ WE SEE CLOSE where others see distance ️ WE SEE ADRENALINE where others see pressure. Join a team where we are all capable of EVERYTHING , where we all have the same opportunities, regardless of gender identity, race, religion, nationality, age, disability, training, or experience. Did you like what you have read so far? Find out how you will deliver magic together with us through your Rappi mission Check out how it will impact our ecosystem: Payments Agent CX is responsible for providing specialized support to our commercial partners regarding payments. This role requires analytical skills, attention to detail, and a strong focus on customer service to ensure a smooth, timely, and effective experience for our restaurant vertical partners. Main responsibilities: Attend to and manage inquiries or claims related to payments from our commercial partners. Analyze, identify, and resolve inconsistencies or issues in the payment flow. Follow up on open cases, ensuring complete resolution within the defined SLAs. Escalate cases that require intervention from other departments (such as Finance, Legal, or Technology). Use tools like Excel and internal databases for data analysis and report generation. Maintain clear, empathetic, and effective communication with partners throughout the management process. Required profile: Student or graduate in Administration, Finance, Economics, Engineering, or related fields. Analytical skills and problem-solving orientation. Desirable experience in customer service, operational support, or administrative areas. Intermediate proficiency in tools like Excel. Good written and verbal communication skills. What are the requirements to be part of this neon universe? Payments Agent CX is responsible for providing specialized support to our commercial partners regarding payments. This role requires analytical skills, attention to detail, and a strong focus on customer service to ensure a smooth, timely, and effective experience for our restaurant vertical partners. Worker type: Contractor Company: Rappi Technology Colombia For more information, check our website https://about.rappi.com/es and read our reviews on Glassdoor https://acortar.link/Eqm07Q . We are waiting for you to build and deliver the magic together! #Rappi #J-18808-Ljbffr