**Job Overview** We are seeking a highly skilled Tech Account Manager to join our team. As a Tech Account Manager, you will play a critical role in driving customer adoption and use of cloud services. As a principal technical advisor, you will work closely with customers to understand their business needs and technical challenges. You will provide strategic technical direction to help plan and build solutions using standard methodologies. The ideal candidate will have strong technical acumen and excellent communication skills. They will be able to effectively represent the company within a customer's environment and drive discussions with senior leadership regarding incidents, trade-offs, proactive scope, and risk management. You will also have the opportunity to develop close relationships with customers, understanding their business/operational needs and technical challenges. This will empower you to help them achieve the greatest value from cloud services. Key Responsibilities