Job Title: Field Technical Support Specialist The role of a Field Technical Support Specialist is to provide expert technical assistance to customers, serving as the primary point of contact for TD SYNNEX products and solutions. This involves troubleshooting and resolving pre-sales technical issues, working closely with customers and internal teams to clarify and resolve problems. Key Responsibilities: - Provide pre-sales resolution of all technical and process-related issues, escalating when necessary. - Collaborate with customers and technology groups to evaluate operational and performance requirements. - Consult on design, development, and maintenance of products and services. - Assist sales channels, field teams, and customers with pre-sales technical solutions. - Transfer knowledge of advanced technical theories to target audiences. Requirements: - 6-9 years of experience with a bachelor's degree or equivalent combination of formal education and directly related experience. - 4-7 years of experience with a master's degree. Education and Certification(s): - Bachelor's degree or equivalent technical education. Distinguishing Characteristics: - May require frequent travel (50%) in a field-based environment. - Certification in 3-4 brands or advanced technical certifications in 1-2 brands. - Occasional contributions to process improvements. - Typically resolves problems using existing solutions. - Provides informal guidance to junior staff. What We Offer: - Elective benefits tailored to your country's needs. - Formal programs on leadership and professional development. - Seminars, events, and our global Life Empowerment Assistance Program. - Inclusive education, peer-to-peer conversations, and equitable growth and development opportunities. - Networking opportunities within your first 30 days through our onboarding program. - Internal, peer-led inclusive communities and activities.