Job summary At Neostella, we take a customer-centric approach and use cutting-edge technologies to deliver solutions to meet the unique needs of our clients' business. The growth potential and opportunities here are endless and we want you to be a part of our journey. Responsibilities - Provide technical support for complex issues escalated by Tier I Product support team - Identify, troubleshoot, and resolve system performance, connectivity, and software-related issues - Analyze logs and metrics to help identify application health and proactively identify problems - Collaborate with and escalate more severe issues to development or infrastructure team - Create and maintain technical documentation and knowledge base articles - Stay up-to-date with product knowledge and changes to effectively support applications - Identify opportunities for improving customer experience and provide feedback to the product and development teams Qualifications - 3-5 years of experience in a technical support role or similar position - Experience with troubleshooting and resolving complex system issues - Working knowledge of web-based applications, APIs, and databases - Working knowledge of scripting and automation tools - Ability to work independently and in a team environment - Experience with logging observability systems (Coralogix, or other comparable systems) - Experience with ticketing systems and knowledge base tools - Knowledge of scripting or programming languages for log analysis a plus - Excellent problem-solving and analytical skills - Strong communication and collaboration skills Benefits You will have Undefined Contract, a fast and deep growing career path, pre-paid health insurance coverage with Sura for you and one additional member of your family, flex time, yearly ophthalmological health bonus, and the opportunity to improve your English skills by working side-by-side with international teams and projects, apart from fully personalized English classes, and more Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora