Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow. We are entrepreneurial-minded organization that welcomes and support individual ideas and strategies. We are looking for dynamic individuals with a passion for helping people to join our team at our Bogota Office. Responsibilities: Coordinate, track and trace all shipping and handling requests with customers and suppliers in support of a customer specialized project. Proactively identify shipments at risk of service failure and take control of shipments to ensure on time delivery. Correctly troubleshoot and proactively resolve shipment discrepancies, as needed. Respond timely to customer needs for information, including but not limited to updates on orders, Proof of Delivery and inventory cycle counts. Investigate product overage, shortage and damage; complete appropriate documentation and manage customer response for handling of the issue. Notify Operations Lead of all requested changes from the customer or a supplier regarding shipping, handling or administrative items. Develop and maintain a positive working relationship with all service providers. Report customer feedback to Logistics Project Lead, including any signs of customer dissatisfaction. Correctly enter data into transportation management system and maintain and generate required reports; properly process, audit and file various documentation. Requirements 2+ years of experience in Logistics; Transportation or Distribution industry experience with understanding of customer service processes Advanced English Skills Strong organizational skills Experience with TMS systems preferred Excellent communication and time-management skills Must be able to multitask & prioritize efficiently in a fast-paced environment Proficient with Microsoft Office systems Ability to work independently and as part of a team High school diploma or GED equivalent is required Benefits Career growth Healthcare Benefit Package High competitive salary In Charger Logistics we care about giving equal opportunities to each candidate and employee, we consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, medical condition, or disability. We invest time and support in you to provide the room to learn, grow and work your way up. An entrepreneurially minded organization where you’ll be given support and room to develop your own strategies. If this sounds like what you’re looking for, then we might be the place for you. “We inform you that the information provided in this application process for our vacancies is confidential and is intended exclusively for the specialized team of Talent and Selection of Charger Logistics. We also confirm that our contact is exclusively through official Charger Logistics channels and is free of charge.”