About Four Seasons We are a collective of individuals who strive to deliver exceptional experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. Our Culture We believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Job Overview This role is responsible for coordinating and supervising the activities of the bell team, ensuring that guests receive a first-class service from arrival to departure. Responsibilities - Assist with administrative tasks related to the Guest Experience Department, including inventory management and ordering, Qualtrics tracking and communication, and other assigned responsibilities by the Front Office Managers. - Coordinate the operation of the bell team in receiving guests and ensure that the team provides a personalized, warm, and professional welcome. - Oversee the compliance with established standards for delivering service to our guests (Forbes, LQA & Benchmark Standards). - Ensure that the bell team is perfectly presented and wearing their uniforms according to standard. - Coordinate luggage handling with the bell team and guarantee safe and punctual delivery. - Resolve any luggage issues quickly and efficiently. Requirements - A minimum of 6 months experience leading bell teams. - A minimum of 6 months experience in guest-facing roles. - Competencies: Proactivity, working under pressure, teamwork, autonomy, attention to detail, assertive communication. - Intermediate level English proficiency. What We Offer - Competitive salary - Excellent training and development opportunities - Free accommodation at other Four Seasons hotels and resorts - Free laundry service for employee uniforms - Employee meals