As a key member of our Financial Operations team, you will be responsible for managing all financial aspects of the client relationship. The Financial KAM is accountable for ensuring timely and accurate invoicing of services, as well as collection processes and client support when necessary. They must coordinate with internal and external stakeholders to ensure all relevant information is available and discrepancies are resolved. Cash Conversion Responsibilities: - Timely convert delivered value into billable amounts, ensuring proper tracking of delivered vs invoiced. - Ensure invoices meet all client needs and are issued promptly. - Ensure clients receive and accept invoices timely. - Maintain control and track invoice status based on client complexity. - Keep track of factoring operations. - Proactively manage cash collection risks with the OTC team. - Follow up on outstanding payments. - Negotiate settlement agreements when necessary. - Manage bad debts. Client Management Responsibilities: - Build and maintain strong client and internal stakeholder relationships based on trust and transparency. - Ensure clear communication in all financial matters. - Respond effectively to client inquiries and requests. - Coordinate with internal teams to resolve client-specific issues. - Send periodic balance due follow-ups to clients. - Coordinate with Sales, Legal, and Ops teams to gather relevant information. Recordkeeping Responsibilities: - Manage client information: contacts, invoicing instructions, needs, financial cut-offs, etc. - Validate negotiations requiring invoicing and collection activities. - Review and approve documentation needed for invoicing. - Maintain accurate records of transactions and interactions. - Gather feedback to improve systems and processes. - Onboard Rappi as a supplier with clients. - Keep systems updated with relevant information.