Requirements Must have: · Experiencie Monitoring of Windows and Linux OS environments · Basic SAP system monitoring and alert interpretation · Familiarity with ServiceNow for ticket documentation · Understanding of job scheduling tools (e.g., Redwood, Control-M, cron) · Basic troubleshooting using predefined run books · Experience with monitoring tools (e.g., Nagios, Zabbix, SolarWinds) Nice to have: · Basic scripting (PowerShell, Bash) for log and alert checks · Exposure to cloud monitoring (e.g., AWS CloudWatch, Azure Monitor) · Knowledge of ITSM processes and incident management · Familiarity with application logs and performance metrics Responsibilities: · 24x7 monitoring of infrastructure, applications and scheduled jobs · Detect and triage alerts; initiate runbook-based actions · Document and update incidents accurately in ServiceNow · Escalate issues following incident handling procedures · Collaborate with peers and communicate effectively with support teams Required Languages English Avanced 80-95% Location Colombia.