Position Summary As an Operations/Project Manager, you will be crucial in ensuring the seamless execution of the assigned projects from inception to completion. You will bridge our client-facing teams and all internal functions, optimizing BPO processes and managing resources to deliver high-quality insights on time. Responsibilities: Lead and manage multiple projects concurrently, ensuring adherence to timelines, budgets, and quality standards. Develop detailed project plans, including scope, objectives, deliverables, timelines, and resource allocation. Coordinate with internal teams (e.g., research, data analytics, management) to ensure operations are running smoothly. Monitor project progress, identify potential risks, and implement mitigation strategies. Implement and optimize operational processes to enhance efficiency and productivity across the project lifecycle. Manage client communication regarding projects and operational status, expectations, and any changes in scope. Oversee quality assurance processes for data collection, analysis, and reporting, and provide support when required. Develop and deliver training programs for new and existing team members on operational best practices. Analyze operational data to identify areas for improvement and implement solutions. Qualifications/Experience: Advanced near-native English proficiency is required. Bachelor's degree in Business, Marketing, Project Management, or related fields. Minimum of 2 years of experience in customer support operations management Proficiency with Zendesk, Salesforce, Jira, or similar CRM/support tools Strong organizational, analytical, and client communication skills. Proven experience in managing escalations, quality assurance, and support training. Ability to quickly adapt and thrive in a fast and dynamic environment. On-site role based in Bogota. #J-18808-Ljbffr