About DiDi DiDi Global Inc. is the world's leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services. DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world's transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future. About The Team/role From day one, you'll be part of a collaborative, global culture where your work directly influences DiDi's strategy and growth. As a key member of the Passenger Operations Team, you'll have the unique opportunity to enhance the Passenger Experience across all Spanish-Speaking Latin American (SSL) countries. In this role, you will lead the Affordability perception vertical for our users, and coordinate strategies to improve Safety Perception. - Lead Affordability Perception, one of the most impactful verticals for our passenger base, by leveraging communications and product features. - Coordinate with various stakeholders to design, execute, and iterate initiatives aimed at enhancing Safety Perception among our passengers. - Collaborate closely with the Product, Marketing, CX, Marketplace, BI, and DS teams to strengthen the value proposition for our users and execute data-driven initiatives. - Leverage data analytics to extract insights, using Excel, SQL, and Python for data processing, analysis, and reporting. Requirements Educational Background: Data science, engineering, economics, or other analytically-focused academic background. At least 2+ years of data analytics, business consulting, investment banking or operations management experience. Expertise in data analysis, including strong Excel skills and knowledge of SQL. Fluency in English and Spanish, with strong communication skills for both technical and business audiences. Strong ownership mentality, proactive mindset, and problem-solving skills in ambiguous environments. Preferred Qualifications Experience in high-growth tech industries. Proficiency in Python, Power BI, Tableau, or other analytics tools. Why Work at DiDi? We create user value. We strive to always create valuable experiences for our users in everything we do. We are data-driven. We are strong believers in making informed decisions, that's why we are data-driven. Win-win Collaboration. Success is a team sport. We believe in integrity. Integrity is at the very core of our business. We are people who always want to do the right thing. Growth. We always strive to do better. Diversity and Inclusion. Diversity is one of our biggest strengths. We respect each other and believe in equal opportunities for all. Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.