Job Description: This leadership role involves driving quality initiatives and ensuring the highest standards of quality management across the organization. The Senior Quality Excellence Manager will lead the Quality Excellence EBU vertical, setting strategic goals and objectives to enhance quality management practices. Key Responsibilities: - Develop and implement a comprehensive quality management framework tailored to the specific needs of each client area. - Ensure the effective implementation of quality management systems and processes across all client areas. - Monitor and evaluate the performance of quality control and assurance activities, identifying areas for improvement and implementing corrective actions. - Manage and mentor a team of Quality Control Analysts (QCA), providing guidance, support, and professional development opportunities. - Serve as the primary point of contact for clients within the vertical, addressing their quality-related concerns and ensuring their satisfaction. - Drive continuous improvement initiatives, leveraging data and feedback to enhance quality processes and outcomes. Requirements: - Minimum 7+ years of total work experience. - 3+ years of direct team management experience with demonstrated success and financial results. - 5+ years business/operations experience with at least 2-3 years of relevant experience in BPO. - 3+ years quality experience - Six sigma & Lean tools and methodologies, Process improvements and project execution. - Bachelor's degree completed is a must (degree in a quantitative discipline is preferable). - MBA (preferred but not essential). - BB Trained / GB Tested from recognized institute.