The role of IT Service Desk Agent is to provide top-notch technical support and assistance to end-users. Key responsibilities include: - Providing technical support and assistance to end-users - Troubleshooting and resolving technical issues - Documenting and escalating complex issues Required Skills and Qualifications: To excel in this role, you will need: - Strong communication and interpersonal skills - Ability to work in a fast-paced environment - Basic understanding of computer systems and hardware Benefits: This role offers a range of benefits, including: - Opportunities for career growth and development - A supportive and collaborative team environment - A comprehensive benefits package Others: This role is ideal for those who enjoy working with technology and providing excellent customer service. If you are a team player with a strong work ethic, we encourage you to apply.