Position: HR Associate Schedule: Availability: Monday to Friday - 7:00AM to 8:00PM/ Weekends OFF Salary: $3.700.000 COP Location: [CAMACOL - Cra 63 49ª-31, Edificio Camacol Barrio El Estadio. Piso 9] Level of study required: At least High School Diploma. Bachelors degree or equivalent work experience is preferred. Minimum qualifications: Experience 1 2 years of HR and/or administrative, payroll experience is preferred. Proven effective oral and written communication skills. Be detail-oriented, accurate, organized, and proficient in working with payroll/benefit data, benefit plan information, and other detailed information. Job description: This individual is responsible for supporting garnishment processing for isolved. This position will interact with other HR Associates over the phone and via email on questions related to garnishment cases. Responsibilities: Enter and update records accurately across multiple case management systems Support new client onboarding by inputting setup data, tracking implementation tasks, and managing documentation uploads Assist with reporting by compiling, formatting, and delivering standardized reports for internal and client use Perform system audits and case cleanup to maintain data accuracy Monitor internal case queues and shared inboxes;perform basic case clean up and assignment;identify and flag items requiring team attention or follow-up Answer inbound calls on a rotating basis, document messages clearly and route inquiries to the appropriate team members Provide first-level support for login and system access issues from employees and client contacts, using approved scripts and system tools Provide basic Spanish support for document or communication translation