EXECUTEL Bogota, D.C., Capital District, Colombia Marketing Specialist We are seeking a Marketing Specialist to join our team. This hybrid role bridges franchise operations, customer service, and marketing , ensuring seamless day-to-day support for franchise studios while contributing to impactful marketing initiatives. Key Responsibilities Studio Operations & Support Manage invoice adjustments, membership queries, and promotional offers. Provide troubleshooting for in-studio devices such as iPads, card readers, and music systems. Facilitate service exchanges, upgrades, and expiration extensions. Customer Experience & Support Assist with appointment scheduling, cancellations, and rescheduling. Resolve customer complaints and service-related issues. Address account inquiries, service corrections, and process refunds. Marketing & Brand Growth Support the execution of marketing campaigns at both local and national levels. Audit franchisee marketing efforts to ensure brand consistency and effectiveness. Advise franchisees on marketing strategies to enhance local engagement. Coordinate with vendors and monitor marketing performance to optimize return on investment. General Support & Technical Assistance Manage operational platforms such as Zenoti and Ring Central. Oversee in-studio music schedules and screen content coordination. Provide after-hours emergency support when needed. Qualifications Bachelor’s degree in Marketing, Communications, or a related field. Strong organizational and multitasking skills in a fast-paced environment. Experience in marketing, customer service, or franchise operations is a plus. Proficiency in digital marketing tools, project management software, and CRM platforms such as Microsoft Office Suite and Monday.com. Ability to work independently while collaborating effectively with cross-functional teams. This is a dynamic role for someone who excels at the intersection of operations, customer service, and marketing , with the opportunity to make a direct impact on franchise success. Seniority level Entry level Employment type Full-time Job function Marketing and Sales Industries Technology, Information and Internet #J-18808-Ljbffr