Join our team! In our global Technical Support organization , we're seeking a Technical Support Specialist to help our customers resolve issues related to our products. This role is not only about answering questions, but also about ensuring a positive experience through efficient, high-quality solutions. What will your goal be? Serve as the primary technical point of contact, ensuring proper case investigation and resolution. Lead the case lifecycle from receipt to closure. Diagnose technical problems and offer clear solutions. Communicate consistently with clients throughout the entire process. Document findings and contribute to internal knowledge. Identify patterns and collaborate to improve efficiency. Ensure that case management meets expected service levels. What you will contribute: 2 to 4 years of experience in technical support, systems or applications. Working knowledge of PHP and SQL , including code debugging and interpretation. Ability to read and understand JavaScript in a support context. Familiarity with Linux- based systems. Understanding the LAMP stack (Linux, Apache, MySQL, PHP). Knowledge of REST and SOAP APIs . Excellent communication skills and customer-oriented approach. Desirable: Experience supporting SaaS applications in complex environments. Familiarity with platforms such as HubSpot or Salesforce . Previous experience in customizing or configuring CRMs . Working modality This role operates under a hybrid model in Medellín , combining remote work and in-person collaboration at our headquarters, working in the office 3 days a week. Benefits of joining us: Access to a coworking space Flexible hours Celebrations of special days Online games and team-building activities