**Unlock Business Potential** We're seeking a skilled Client Success Manager to drive growth and retention for our small business customers. You'll own a portfolio of ~30 accounts, ensuring they get maximum value from Superside by driving adoption, deepening engagement, and uncovering expansion opportunities. Key Responsibilities: - Portfolio Management**: Own and grow a portfolio of ~30 SMB customers, ensuring retention, satisfaction, and expansion. - Customer Onboarding**: Lead customers through onboarding, training, and adoption to maximize their use of Superside. - Opportunity Identification**: Identify opportunities to expand services and drive customer growth. - Collaboration**: Partner with creative, operations, and support teams to resolve issues and optimize outcomes. - Success Strategies**: Build and execute scalable success strategies to keep engagement high across multiple accounts. - Risk Management**: Analyze customer trends, flag risks early, and proactively offer solutions. Requirements: - Customer-Facing Experience**: 5+ years in customer-facing roles (account management, CSM, or similar), ideally in a creative agency or SaaS. - Education**: Bachelor's degree in Marketing, Business, Communications, or a related field. - Communication Skills**: Strong verbal and written communication skills—clear, confident, and persuasive. - Trust Building**: Proven ability to build trust, manage expectations, and drive engagement. - Creative Understanding**: Understanding of design trends, marketing channels, and creative workflows. - Alignment**: Ability to align creative services with small business challenges and growth needs. - Data-Driven Mindset**: Data-driven mindset with experience using insights to shape success strategies. - Technical Skills**: Experience with CRM tools (e.g., Salesforce, Planhat) and AI-powered customer success platforms is a plus. We're an equal opportunity employer, committed to creating more equal opportunities globally by accelerating the world's transition to online work. As a natively remote company, we attract the best talent no matter where they are. About Our Mission We make design hassle-free for marketing and creative teams by combining top creative talent with purpose-built technology and design ops. We help ambitious brands grow faster.