Job Description Nue.io is revolutionizing revenue operations for modern businesses. We're a growing startup looking for someone with a passion for building relationships and solving customer problems. This role involves managing cross-functional project teams, senior-level business executives, and customers to provide a unique customer experience during projects. - Provide weekly and monthly updates to the customer and internal stakeholders. - Manage each sprint and phase of the project, navigating the cross-functional team both internally and externally. - Initiate and/or participate in strategic initiatives impacting the tactical approach and influencing the direction of the project. - Develop and present the value proposition to the customer as part of the initiative and ongoing collaboration. - Establish trusted advisor relationships with customer executives. - Manage internal escalations. - Identify gaps between actual and planned progress, propose solutions, and drive resolutions. - Supply Product Team with customer use cases and feedback to enhance ease of use and customer satisfaction. - Collaborate with Sales to develop Statements of Work (SOW). - Ensure timely delivery of projects within budget, continuously improving and enhancing delivery timelines with each project. - Effectively manage change order processes. - Implement strategies to increase efficiency and effectiveness. - Streamline process with other departments to improve the customer implementation experience. - Conduct successful intakes from Sales and handoffs to CSM and Support.