Are you passionate about helping others and delivering excellent customer service? Join our warm, committed team in Pereira and make a real impact every day! About the Role: We’re looking for a Customer Support Specialist to join our Customer Support team and work directly with our COBRA members. Your mission is to provide high-quality service through clear, empathetic, and timely communication. Deliver outstanding service to COBRA members during their election or enrollment periods. Respond to inquiries by phone using a friendly, professional tone. Meet and exceed quarterly goals and service level agreements (SLAs). Identify potential issues, follow the escalation process, and ensure effective follow-up. Offer timely, solution-oriented support to members. What We’re Looking For: 1–2 years of experience in customer service, call center, or a similar role. Strong communication skills (both spoken and written). Detail-oriented, fast learner, with a positive and proactive attitude. Tech-savvy and comfortable using phone systems and digital tools. Empathetic, people-centered, and eager to support others. A true team player who is open to feedback and adaptable to change. Availability to work on-site in our Pereira office . Familiarity with U.S. healthcare or insurance terms like COBRA, HIPAA, FSA, HSA, etc., is a plus , but not a must. We’ll train the right person! Send us your resume or reach out at juliana.quintero@thrivepass.com — we’d love to connect with you and welcome you to our growing team! Continue with Google Continue with Google Continue with Google Continue with Google #J-18808-Ljbffr