Bilingual Call Center Operations Manager is responsible for ensuring compliance with indicators and customer requirements both internally and externally. About the Role This role requires driving proper operation functionality to meet service agreements. Key Responsibilities - Develop and implement strategic action plans to achieve business results - Foster a collaborative culture among team members by leading by example - Demonstrate analytical and critical thinking skills to drive growth Requirements - A minimum of 2 years of experience as a Bilingual Operations Manager in a Contact Center or BPO environment - A Bachelor's degree in an administrative, financial, or related field; or equivalent experience - An advanced English level (B2/80% or higher) What We Offer - A long-term contract from day one - Opportunities for growth and development - A basic salary + monthly bonus for meeting performance indicators - Paid holidays This role offers a chance to make a meaningful impact by developing people, improving analytical skills, and driving innovation. As a key member of our team, you will be responsible for ensuring compliance with indicators and customer requirements both internally and externally. This includes achieving proper operation functionality to meet service agreements. Benefits - A stable work environment with opportunities for growth - A competitive compensation package The ideal candidate will have a strong background in operations management, excellent communication skills, and the ability to work effectively in a fast-paced environment.