Job Title: Senior Technical Advisor About the Role: The company is seeking a skilled Senior Technical Advisor to lead technical design and implementation for customers. As a key member of the Professional Services team, you will provide deep technical expertise and guidance on integration, configuration, and customization of our platform. As a Senior Technical Advisor, you will be responsible for leading technical deep dives with customers, delivering customized solutions, configuring our platform to support use cases, identifying areas of complexity, and providing expertise on our API, integration best practices, and data import. You will also own and drive technical customer implementations from start to finish, becoming an expert on the product domain from both a business and technical perspective. In addition, you will work closely with the engineering team to drive product solutions and collaborate with Solution Architects and other team members to ensure proper application of the systems development life cycle (SDLC) and meet completion dates. Key Responsibilities: - Lead technical deep dives with customers - Deliver customized solutions, including integrations with ERP and other third-party systems - Configure our platform to support use cases, identify areas of complexity, and provide technical solutions - Provide expertise on our API, integration best practices, data import, and Analytics - Own and drive technical customer implementations from start to finish - Become an expert on the product domain from both a business and technical perspective - Work closely with the engineering team to drive product solutions - Collaborate with Solution Architects and other team members to ensure proper application of the SDLC and meet completion dates Requirements: - Minimum of 3-5 years of experience in implementing and integrating software solutions, ideally in Billing, CRM, or ERP domains - Previous consulting experience implementing software solutions is a plus - Strong Salesforce administration and Apex experience - Solid understanding of object-oriented technologies to develop software solutions - Strong PL/SQL skills required - Experience in REST API and web services is required - Experience using an integration and automation platform like Tray.io is required - Ability to accurately scope, plan, and estimate the level of effort for tasks, with an appropriate balance of risk and effort - Excellent spoken and written English - Strong communication skills, including the ability to adjust to the technical level of the audience and explain complex ideas clearly and concisely - Ability to work with global teams - Customer empathy is a must - Positive attitude and the ability to stay calm under pressure - Strong desire and ability to continually learn new skills, processes, technologies, and product knowledge What We Offer: As a Senior Technical Advisor at our company, you will have the opportunity to work on challenging projects, develop your technical skills, and collaborate with a talented team of professionals. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and professional development.