We are seeking a highly skilled Software Development Professional to join our team. About the Role This is a key position within our organization, responsible for ensuring the smooth operation of our systems and applications. You will play a critical role in resolving technical issues, performing root cause analysis, and providing support to our clients in a fast-paced 24x7 environment. - Lead the technical onboarding process for new clients, ensuring environment readiness, data provisioning, and access configuration. - Collaborate with cross-functional teams to tailor onboarding workflows to client-specific needs. - Provide training and documentation to clients on system usage and support channels. - Act as the primary point of contact for UAT issue triage, resolution, and coordination with development teams. - Monitor UAT environments, ensuring stability, data integrity, and timely deployment of test builds. - Analyze logs, trace issues, and provide root cause analysis for UAT defects. - Provide L2/L3 support for post-go-live issues, ensuring minimal disruption to client operations. - Participate in incident, problem, and change management processes in line with ITIL best practices. - Maintain runbooks, SOPs, and knowledge base articles for recurring issues. - Work closely with product owners, QA, and developers in agile ceremonies (stand-ups, retrospectives, sprint planning). - Contribute to continuous improvement of deployment pipelines and monitoring tools. Requirements To be successful in this role, you will need: - Strong hands-on experience with .NET Framework/Core or Java MongoDB, and SQL Server. - Exposure to cloud platforms(Azure, AWS, or GCP) for hosting, monitoring, and deployment. - Familiarity with CI/CD tools (e.g., Azure DevOps, Jenkins) and version control (Git). - Proficiency in scripting (PowerShell, Bash) is a plus. What We Offer As a valued member of our team, you can expect: - A competitive salary and benefits package. - The opportunity to work with cutting-edge technology and innovative solutions. - A collaborative and dynamic work environment. - Ongoing training and professional development opportunities. Working Environment We offer a hybrid working arrangement, allowing for flexible working hours and a healthy work-life balance.