Acerca de nuestro cliente Our client is an innovative and leading company in the life sciences industry with over 50 years of experience in the global market. Requisitos mínimos Advanced English Level IS REQUIRED (fully conversational B2+ - C1) ITC - Collections leadership experience. Descripción del puesto Recommend and authorize, as warranted, write-offs, litigation, and account settlements: Suggest and approve, when appropriate, the write-off of balances, legal proceedings, or customer account settlements. Negotiate customer payment plans and settlements, including approval of settlements for accounts in litigation: Handle the negotiation of payment arrangements and settlements, including those related to accounts involved in legal disputes. Reporting and presentation of performance against established metrics and KPIs with required actions to drive results and commitments: Generate reports and present performance outcomes based on defined KPIs, along with necessary actions to ensure progress and target achievement. Drive improvements to operational KPIs and metrics, focusing on DSO, past due percentages, reducing aged deductions, credits, and unapplied cash: Lead efforts to enhance operational metrics, concentrating on lowering DSO, reducing past-due receivables, aged deductions, credit balances, and unapplied cash. Support the implementation of policies and procedures, including training and change management, to standardize processes and improve controls within the region: Assist in rolling out policies and procedures, including training and change management initiatives, to unify processes and enhance control and efficiency. Lead distributor and customer calls when necessary: Take charge of customer or distributor calls as needed, serving as the main contact for escalated or strategic conversations. Monitor reports and other performance metrics to identify departmental and individual strengths and weaknesses: Review performance reports to spot team or individual gaps, taking the necessary steps to address issues or reinforce success. Manage individual performance according to HR policies, including documentation, evaluations, and disciplinary actions. Lead migrations of work into the GBS and ensure seamless transitions: Guide the transfer of work into the GBS structure, ensuring a smooth transition without impacting daily operations. Lead and support ERP and technology projects: Oversee and contribute to ERP or technology-related projects relevant to the functional areas. Deliver productivity through process standardization, streamlining, and automation: Achieve productivity gains by optimizing operational processes. Support due diligence and acquisition integration: Participate in due diligence and help integrate newly acquired entities into existing systems. Perfil buscado (h/m) We are looking for a strategic and hands-on Collections Supervisor with over 5 years of experience in collections and financial operations. The ideal candidate will have strong leadership skills in resolving complex account issues, interacting with major clients, negotiating payment plans, and maintaining business relationships. Responsibilities include setting departmental goals, overseeing allowance calculations, ensuring SOX compliance, maintaining documentation, analyzing performance metrics, and leading solutions for overdue accounts. This role combines operational rigor with strategic thinking to improve financial health and customer satisfaction. Qué ofrecemos Cross-functional & Regional Leadership Experience - Professional Growth Benefits Package Competitive Salary #J-18808-Ljbffr