Requisition ID: Thanks for your interest in ScotiaTech, Scotiabanks new and innovative Technology hub in Bogota. Join a purpose driven winning team that promotes creativity and innovation in a fast:paced environment, where we're always committed to results, in an inclusive, diverse, and high:performing culture. Job title: Infrastructure Support Analyst The team: Scotiabank's Global Network Operations (GNO) team is responsible for operating the Scotiabank's network globally on a 24x7x365 basis. The GNO team monitors the global network, troubleshoots, and implements required network changes. We provide Levels 1 and 2 support and work closely with the engineering teams in Global Network Engineering (GNE) to troubleshoot and fix complex network issues, ensuring business strategies, plans and all operations initiatives are executed / delivered in compliance with governing regulations, internal policies/procedures and enterprise service level agreements. The role: Reporting to the Senior Manager, Global Network and ABM Operations, you will play a critical part in documenting, planning and implementing security remediations, services monitoring, triaging, actioning, and troubleshooting of network alerts/events globally, as well as planning and executing network changes to prevent or resolve network related incidents. When required, you may be a part of after:hours change implementation or troubleshooting major incidents in the evenings or weekends. Is this role right for you? : You want to work on the resolution of complex network issues and feel a sense of accomplishment, every single day. : You want to be a part of planning and implementing changes to keep our network stable. : You are passionate and comfortable in "problem solving" on daily troubleshooting sessions in a collaborative manner with many other technologists. : You eager to make the changes where required, to make the network safer every single day. : You expect to make routing/switching/firewall changes to optimize the network, day:to:day. Do you have the skills that will enable you to succeed in this role? : You possess strong communication (verbal/written) skills. In addition, you have good interpersonal skills to build relationships with both internal/external business partners and vendors. : You have at least 5+ years of hands:on technical working experience in supporting and operating with most of the following network technologies at an enterprise scale: stylelist:style:type:square: : stylelist:style:type:square: : Cisco Routers, Switches, Wi:Fi and Network Authentication. : stylelist:style:type:square: : stylelist:style:type:square: : Cisco Firewalls/Virtual Private Network (VPN) : Fortinet Firewalls : F5 Local Traffic Manager (LTM)/Global Traffic Manager (GTM) : Infoblox Domain Name Server (DNS)/Dynamic Host Configuration Protocol (DHCP) and IP Address Management (IPAM) : Aruba SD/WAN : Zscaler : Monitoring Systems : You have at least 3+ years of hands:on technical working experience with the use of any of the following network monitoring tools (i.e.: IBM's SevOne Network Performance Management (NPM), Broadcom's AppNeta, Cisco's ThousandEyes, NetScout's nGenius, Cisco Prime, NetBrain's Network Problem Diagnosis Automation System (PDAS). : You have at least 2+ years of hands:on working experience with IT Service Management (Event Management, Incident Management, Knowledge, Configuration Management Database (CMDB)/Asset Management, Change Management). : You possess superior problem:solving and decision:making skills to resolve work issues in a dynamic environment. : You can manage multiple tasks concurrently and the ability to work well under pressure is a part of who you are. : You possess a strong customer orientation and a keen ability to learn rapidly. : You have completed a post:secondary education in a techno