Operations ManagerWe are seeking a dynamic Operations Manager to lead and manage our business operations at TaskUs. This role involves overseeing a team of up to 150 FTEs, maintaining client relationships, and ensuring KPI targets are met through innovative problem-solving. The ideal candidate will have experience managing supervisors in a call center environment, with a strong focus on performance management and employee retention.Responsibilities:Manage day-to-day operations and team performanceServe as the primary point of contact for clients, providing regular updates and participating in business reviewsEnsure KPIs such as CSAT, AHT, and Resolution rate are consistently achievedCollaborate with team leaders to equip staff with necessary skills and knowledgeScale operations and foster a positive work environmentQualifications:B2 English level or higherOver two years managing supervisors in a call center/BPO environmentAt least one year of client management experienceBachelor's degree in Business Administration or Management (preferred)Excellent communication and presentation skillsJob Details:Location: On-site in Cali/The Arena or within 70 miles for Work from HomeFlexible schedule based on client needsJoin TaskUs, a NASDAQ-listed company (TASK), known for rapid growth and innovative digital customer experience solutions. We serve clients across various sectors including social media, e-commerce, gaming, and more. With over 31,500 employees worldwide, we are committed to diversity and inclusion. If you're driven by growth and working with passionate teams, apply today!TaskUs is an Equal Opportunity Employer. #J-18808-Ljbffr