Descripción general Requirements Must have: - Experiencie Monitoring of Windows and Linux OS environments - Basic SAP system monitoring and alert interpretation - Familiarity with Service Now for ticket documentation - Understanding of job scheduling tools (e.g., Redwood, Control-M, cron) - Basic troubleshooting using predefined run books - Experience with monitoring tools (e.g., Nagios, Zabbix, Solar Winds) Nice to have: - Basic scripting (Power Shell, Bash) for log and alert checks - Exposure to cloud monitoring (e.g., AWS Cloud Watch, Azure Monitor) - Knowledge of ITSM processes and incident management - Familiarity with application logs and performance metrics Responsibilities: - 24x7 monitoring of infrastructure, applications and scheduled jobs - Detect and triage alerts; initiate runbook-based actions - Document and update incidents accurately in Service Now - Escalate issues following incident handling procedures - Collaborate with peers and communicate effectively with support teams Required Languages English Upper Intermediate Location Colombia, Medellin Importante: Vivir en Medellin Requirements Must have: - Experiencie Monitoring of Windows and Linux OS environments - Basic SAP system monitoring and alert interpretation - Familiarity with Service Now for ticket documentation - Understanding of job scheduling tools (e.g., Redwood, Control-M, cron) - Basic troubleshooting using predefined run books - Experience with monitoring tools (e.g., Nagios, Zabbix, Solar Winds) Nice to have: - Basic scripting (Power Shell, Bash) for log and alert checks - Exposure to cloud monitoring (e.g., AWS Cloud Watch, Azure Monitor) - Knowledge of ITSM processes and incident management - Familiarity with application logs and performance metrics Responsibilities: - 24x7 monitoring of infrastructure, applications and scheduled jobs - Detect and triage alerts; initiate runbook-based actions - Document and update incidents accurately in Service Now - Escalate issues following incident handling procedures - Collaborate with peers and communicate effectively with support teams Required Languages English Upper Intermediate Location Colombia, Medellin Importante: Vivir en Medellin Profesional Tecnológica Ingeniería de sistemas Computación Tecn Sistemas Computación Tecnología En Desarrollo De Sistemas Informáticos Tecnólogo en Sistemas 2 años de experiencia 1 Vacante Habilidades clave Terminos que coinciden entre tu perfil y la oferta de trabajo (agregalos dentro de tu hoja de vida) - Monitoreo - Medellin Cargos relacionados - Analista de soporte y mesa de ayuda