Customer Success Manager This is a first step in the Customer Success organisation, focusing on the Tech segment, including store customers. The role will also have a portfolio assigned and responsibilities include problem-solving, onboarding, enablement, value realisation, and ensuring the best user experience for users of Canonical products. Key Responsibilities: - Support customers by finding solutions to ticket requests. - Enrich documentation about problem solving, Q&A;, onboarding materials. - Drive campaigns targeting multiple customers through digital touch-points and activities. - Identify high potential as well as high risk customers from newly onboarded users or customers. - Onboard new customers and introduce them to our products and support processes, including Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications, and more. - Collaborate with Sales and Support in developing and delivering engagement plans that fulfill the customer's objectives. - Engage with your portfolio of customers to ensure risk identification. - Collect feedback from customers and format them for review by the product team. Requirements: - Customer-facing experience. - An empathetic individual with a natural drive to help others. - Passion for technology, infrastructure, and Ubuntu in particular. - Excellent presentation skills. - Strong organisational skills, ability to structure and constantly update documentation. - A team player capable of interacting with all departments internally. Additional Skills: - Proficiency (both written and spoken) in Japanese, Korean, Spanish, Portuguese, German, French, or Italian, alongside an excellent command of English is appreciated. We Offer: - Distributed work environment with twice-yearly team sprints in person. - Personal learning and development budget of USD 2,000 per year. - Annual compensation review. - Recognition rewards. - Annual holiday leave. - Maternity and paternity leave. - Employee Assistance Programme. - Opportunity to travel to new locations to meet colleagues from your team and others. - Priority Pass for travel and travel upgrades for long haul company events.