Purpose of the Job The Account Manager will be responsible for strategically managing and developing client relationships. This individual will oversee operations, procurement, production, and execution of the client's strategy and projects, with direct accountability for client spend, financial and operational performance. The role will focus on continually driving down costs, increasing margins, and identifying new production opportunities for the client, retaining customers, and nurturing key relationships. The team will ensure they are delivering beyond the client's expectations and achieving the financial results of the account. They will proactively seek out opportunities for organic client growth and new opportunities outside current clients. Key Responsibilities: - Lead efforts to accomplish monthly sales account budget. - Own allocated accounts, working to achieve and increase given targets. - Take client briefs and proactively suggest alternative solutions to the client - adding value, upselling, and cross-selling where possible. - Monitor project budgets within time and budget. - Liaise with the in-house team and external vendors to build the project schedule and quotation. - Follow up on all quotations sent to the client. - Identify key milestones related to project delivery and control. - Communicate clearly to the client what is being delivered and the associated costs. - Present final reports and results of projects internally and to clients. - Solve problems and offer alternative solutions, support pitch proposals and delivery. - Follow up with the client with a wrap-up meeting and encourage discussion of future projects. - Maintain regular and effective communication with management team and peers worldwide. - Share knowledge with other team members and suggest new ways of working. Knowledge, Skills + Experience: - 5-7 years' experience. - Fluent English and native Spanish. - Marketing/creative agency experience with premiums and print knowledge. - Client-focused with excellent client-facing and building relationships skills. - Methodical and logical approach. - Good listening and time management skills. - Excellent written and verbal communication skills. - Commercial business drive, determination to achieve excellence. - Ability to work under pressure and meet/exceed timelines. - Willingsness to continuously improve through self-development. - Highly proficient with MS Office 365 software, especially Excel and PowerPoint. - Educated to degree standard preferably in business or marketing management.