Operations Manager We are seeking a skilled Operations Manager to oversee the management of our high-end Video Production facility in Medellin, Colombia. This role requires someone with extensive experience in managing large teams, excellent organizational skills, and the ability to work under pressure in a 24/7 environment. Key Responsibilities: - Team Management: Manage, oversee, and lead a team of managers to ensure uninterrupted and smooth operation of the Live Streaming Studio. - Technical Oversight: Oversee that the technical team keeps and applies appropriate maintenance procedures for the equipment in the studio and maintain quick problem resolution and smooth 24/7 operation. - Performance Management: Responsible for directing work; authoring and discussing with managers performance appraisals; addressing performance plans and building corrective action plans. - SLA Compliance: Direct the team to ensure the uninterrupted operation of the production facilities, meeting the company's SLA. - Operational Excellence: Ensure that the operation meets the company objectives and strives for new achievements. - Safety and Security: Maintain a safe, secure, and comfortable working environment. - Process Improvement: Build operational SOPs; ensure the execution of workflows and operational processes of the live streaming studio. - Communication: Maintain continuous and organized communication with the local team managers and communicate periodically with clients and management. - Project Management: Oversee company projects in the facility associated with the launch of new studios, managing their timeline, roadmap, and quality standards. - Quality Assurance: Ensure that quality and service standards are enforced; identify solutions and recommend system improvements. - Reporting: Present periodic reports on the progress and prognosis of KPIs; escalate issues when necessary. Requirements: - Educational Background: Bachelor degree and above. - Management Experience: Essential experience in management of large teams (150 people and more). - Livestream Operations: Ability to manage live operations 24 hours a day, 7 days a week. - Sense of Urgency: Deep understanding of the sense of urgency and commitment 24/7 operation requires. - Critical Thinking: Open-minded and quick resolution abilities. - Organizational Skills: Exceptional organizational skills; capacity to plan complex workflows. Vivo Gaming is a leading provider of premium Online Gaming Software solutions, boasting an extensive portfolio of proprietary Live Casino Games, having launched well over a dozen Live Dealer Studios globally since its inception.