Important company located in the city of Medellin, seeks Operations Supervisor with an advanced level of English to perform the following functions: Service Agent Supervision: - Coordinate and supervise the daily activities of service and quoting agents, ensuring that tasks such as client communication, commission reconciliation, advisor onboarding and quoting are performed. Agent Supervision: - Coordinate and supervise the daily activities of service and quoting agents, ensuring that tasks such as client communication, commission reconciliation, advisor onboarding and quoting are performed. Recruitment and Talent Development: - Identify and recruit staff with diverse operational experience and ability to learn quickly, prioritizing skills over insurance specialization. - Foster a continuous learning environment, training employees in various areas of the insurance business. Adaptability and Task Management: - Develop and maintain a flexible approach to handling diverse operational tasks, adapting to changing business needs. - Train other team members in multiple functions to ensure continuity of service. Service Level Improvement: - Evaluate and propose improvements to service levels offered, ensuring quality standards and customer satisfaction are met. - Implement training approaches that strengthen team skills and improve operational efficiency. Understanding of the Insurance Business: - Keep updated on the different aspects of the insurance business, ensuring that the team has a comprehensive understanding of the products and services offered. - Facilitate communication between different departments to improve collaboration and information flow. Employee Retention: - Develop strategies to retain skilled employees, including implementation of recognition and professional development programs. - Evaluate and propose competitive compensation to attract and retain talent in the industry. - Educación mínima: Universidad / Carrera tecnológica - 3 años de experiencia