Job Title: Product, Program, and Project Management (Non-Technical) At Visa Technical Solutions, we provide industry-leading implementation services and operational support to Visa worldwide. Our deep knowledge and expertise make us a key internal partner to Sales, Product, and Technology teams, bringing the voice of the client into the design, development, and successful deployment of Visa products and solutions. This role is part of the Client Services organization, supporting financial institutions, fintech partners, and their corporate clients who utilize a suite of Visa products. Focus areas include IT Infrastructure and project management. This position serves as a Visa Project Manager for endpoint implementation services provided to Clients. As an individual contributor, you will manage low to mid-complexity projects and take a broad perspective to identify innovative solutions. You will gather and document project requirements while providing client consultative guidance on Visa regulations, features, and functionality. Responsibilities: - Provide project management planning, execution, closing, and support for low-mid complexity IT infrastructure projects with assigned Visa clients and/or in an assigned market to ensure client expectations are exceeded. - Meet all milestones and deliverables in a timely manner. Comply with Visa Internal Artifacts and ensure customer expectations are met and exceeded. - Coordinate directly with clients to analyze card program setup requirements to implement Visa endpoints, products, and services to support the business and formulate implementation solutions. - Report client project accomplishments and deliverables to management on a weekly or monthly basis. - Confidently manage client projects in parallel to product developments and a changing landscape. - Manage non-routine, complex processing requests, as well as short-term tactical and strategic customer initiatives. - Proactively identify opportunities for process improvement to improve team efficiencies and project delivery to clients. - Build and enhance positive working relationships with key Visa client institutions, processors, and internal stakeholders. - Build a cohesive global workgroup and involve those global workgroups in communications and decision-making. - Prepare and maintain detailed project artifacts, including project plans, status reports, meeting minutes, issues logs in support of client projects and/or initiatives. Apply Visa processes and approaches to be in line with client requirements. - Represent client system and operational requirements to internal Visa organizations. Constantly create good functional collaboration with internal and external stakeholders by being able to speak confidently and having a professional demeanor. - Be accountable for delivering agreed objectives. Be responsible for own workflow assignments and must be able to take the initiative to resolve problems and ensure delivery on commitments. - Assume appropriate decision-making authorities to ensure flawless execution of project objectives. - Coordinate technical resources, planning, and monitoring of certification testing, and to secure resources required to complete projects. - Evaluate and escalate projects that are in jeopardy and work with your direct manager as appropriate to make decisions that bring needed resources to resolve any issues. This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager. Minimum Requirements: We require a minimum of 2+ years of Information Technology system knowledge with moderate understanding of project management, technology, IT Infrastructure, and applications. We are looking for an individual who brings breadth of experience, curiosity about payments, results-driven, and client-focused. Bachelor's degree in Computer Science, Information Technology, or equivalent work experience in a business analyst role in software or financial services. Experience using standard MS Office tools (e.g., MS Project, Excel, PowerPoint, Word, Visio, etc.). Excellent time management, organization, planning skills, and teamwork are essential. Able to set priorities, influence others, and manage customer expectations.